Welcome to LOU AYMÉ . Each item in our shop is crafted through an artisanal journey traveling between France and Tunisia, combining European and Tunisian craftsmanship. Because every piece requires dedicated time and care, please read our Shipping Policy below for details on how we manage the shipping process.
Processing and Production Time
Since each piece is produced on demand and limited in quantity, please allow 8 weeks for production from the order date (excluding weekends and public holidays) before your order is shipped. The exact time reflects our meticulous artisanal process, including hand-embroidery. You will receive a shipping confirmation email as soon as your order is ready and dispatched. If you need an order by a specific date, please contact us prior to ordering, and we will do our best to accommodate you.
Shipping Rates and Delivery Estimates
Orders are shipped from France via Colissimo, with tracking. Standard & International Shipping: Shipping fees are automatically calculated at checkout based on your order’s destination.
Please note that delivery times are estimates and not guaranteed, as delays may occur due to circumstances beyond our control (such as carrier delays, strikes, blockages, weather, or force majeure).
International Shipping & Customs
We ship worldwide. However, please be aware that:
Customs and Duties:
Customs duties or import taxes may apply for deliveries outside the European Union. These fees are the responsibility of the customer and vary according to local customs regulations. We are unable to predict whether these fees will apply or their exact amount.
Refused Shipments: If you refuse to pay customs duties and the package is returned or handled according to local protocols, we will work with you to find a solution, though we may be unable to cover associated external fees.
Customs Delays:
International shipments may experience delays due to customs processing. Please allow extra time for your order to reach you.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with Colissimo tracking information so you can monitor its journey to you.
Lost or Delayed Packages
The seller cannot be held responsible for any delay, loss, or damage occurring after the package has been handed over to the carrier. In the case of a damaged or undelivered package, it is the customer’s responsibility to file a claim with the carrier within the legal timeframe. However, we will assist you with your claim process as much as possible.
Incorrect Shipping Addresses
Please double-check your shipping address before placing an order. If an incorrect address is entered, please contact us immediately at contact.louayme@gmail.com
We will do our best to update the address, but if the order has already shipped, we cannot guarantee rerouting.
Thank you for supporting LOU AYMÉ.
We hope you enjoy your handmade item, created with care and delivered with love. If you have any questions about our Shipping Policy, please don’t hesitate to reach out.