Frequently Asked Questions

Where are your clothes made?

Each piece is imagined in France and brought to life in a small, independent atelier in Tunisia, following the slow rhythm of handmade craftsmanship.
Far from industrial production, we collaborate with a talented team of seamstresses and embroiderers who pour their heart and expertise into the making of every design.
The prints are hand-drawn by the designer, and the fabrics—natural and Oeko-Tex certified—are carefully sourced in France. This is a human-scale, thoughtful production that respects time, people, and materials.

We use natural fabrics sourced in France and certified Oeko-Tex. All materials are carefully selected for their quality and durability.

Each piece is made to order. The fabrics are printed and customized in a small atelier in France, then assembled in our sewing workshop in Tunisia, before being handembroidered by our artisans.
This multi-step artisanal process takes time: please allow 6 to 8 weeks before shipping.
This lead time reflects the care, quality, and uniqueness of each creation.

Yes, we ship worldwide via Colissimo. Shipping costs are calculated automatically at checkout.

For orders outside the European Union, customs duties or taxes may apply upon delivery.
These fees are your responsibility, and we are unable to estimate them in advance.
If a parcel is refused due to non-payment of these fees, we will not be able to issue a refund.

Each piece is crafted with care, almost especially for you. Behind every order are hours of manual work, small-batch printed fabrics, and a true human commitment.
For this reason, in case of an approved return, we do not offer refunds, but rather a store credit or discount voucher valid for 6 months on our online store. This allows us to honor the time invested in each creation while remaining attentive to your needs.

If work on your piece has already started or if it is completed, cancellation is possible, but 30% of the total amount will be withheld to cover the time and labor already invested.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can follow your parcel at any time via the Colissimo tracking platform.
In case of delivery issues, we’ll assist you with the necessary steps to resolve the problem.
However, once the parcel has been handed over to the carrier, LOU AYMÉ cannot be held responsible for delays, loss, or delivery errors.
We strongly recommend that you double-check your shipping address and, if possible, choose delivery with a signature for added security.

We accept:
💳 Visa, Mastercard, American Express
💸 Bank transfer
🅿 PayPal
📆 Payment in installments (depending on the options available at checkout)

Do you have more question?

We’re here to help! If you didn’t find the answer you were looking for in our FAQ, feel free to reach out to us directly. We’ll get back to you as soon as possible.

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