Shipping Policy

Processing Time

Since each piece is handmade, please allow 10-20 days for processing before your order is shipped. The exact time may vary depending on the item’s complexity and current order volume. You will receive a confirmation email as soon as your order is shipped.

If you need an order by a specific date, please contact us prior to ordering, and we’ll do our best to accommodate you.

Shipping Rates and Delivery Estimates

We currently ship with [Carrier Names, e.g., USPS, FedEx, etc.] and offer the following shipping options:

• Standard Shipping: Estimated delivery in [X-X days] after dispatch
• Expedited Shipping: Estimated delivery in [X-X days] after dispatch
• International Shipping: Delivery times vary by destination country (see below)

Shipping costs are calculated at checkout based on your order’s weight and destination. Please note that delivery times are estimates and not guaranteed, as delays may occur due to factors beyond our control.

International Shipping

We are delighted to offer international shipping to many countries. However, please be aware that:

• Customs and Duties: Any import duties, taxes, or fees applied to international shipments are the responsibility of the buyer. These charges are determined by your country’s customs policies and will be billed by the carrier upon delivery.
• Customs Delays: International shipments may experience delays due to customs processing. Please allow extra time for your order to reach you if it’s shipping internationally.

If your country is not available at checkout, please reach out to us for assistance.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor its journey to you. Please allow 24–48 hours for the tracking information to update.

Lost or Delayed Packages

While we do our best to ensure timely delivery, we cannot be held responsible for delays once your order is with the shipping carrier. If your package is delayed or appears lost, please contact the carrier first using the tracking information provided. If you still need assistance, please reach out to us at [support email address], and we’ll work to help resolve the issue.

Incorrect Shipping Addresses

Please double-check your shipping address before placing an order. If an incorrect address is entered, please contact us immediately at [support email address]. We will do our best to update the address, but if the order has already shipped, we cannot guarantee rerouting.