Privacy policy

Your Privacy Matters

At LOU AYMÉ, your privacy is important to us. We are committed to protecting your personal data and handling it responsibly.

Personal Data Collection

We collect certain personal data when you use our website or services, including:

  • First and last name
  • Email address
  • Postal address
  • Phone number
  • Payment information

We collect this information when you place orders, subscribe to our newsletter, or contact us through forms on our website.

Purpose of Data Processing

Your data is used for the following purposes:

  • Managing orders, payments, and deliveries
  • Responding to customer service inquiries
  • Sending commercial communications (only with your consent)
  • Improving our services and customer experience through internal analysis

Legal Basis for Processing

We process your personal data based on:

  • Performance of a contract (e.g., processing your orders)
  • Your consent (e.g., newsletter subscription, cookies)
  • Our legitimate interests (e.g., improving the website, preventing fraud)

Data Sharing

Your personal data may be shared with trusted service providers to fulfill the purposes above, such as payment processors, logistics providers, marketing tools, and hosting providers.

We never sell your data to third parties.

Data Retention

We keep your data for the duration of our commercial relationship and then archive it according to legal and fiscal obligations.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access, correct, or delete your data
  • Restrict processing
  • Object to processing
  • Request data portability

To exercise these rights, please contact us at: contact.louayme@gmail.com

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority).

Cookies

Our website uses cookies to enhance your experience:

  • Technical cookies necessary for website operation
  • Analytical and marketing cookies, used only with your consent

You can manage or modify your cookie preferences at any time through your browser settings or via our cookie consent banner.

Security

We take all necessary measures to protect your personal data and ensure it is handled securely.

Last updated: September 1, 2025